The flow with Period B counts on every step, and the four weeks side by side.
Flow counts, Period B: 2026-01-19 to 2026-02-01
Weeks, 4: 2026-01-05 to 2026-02-01
Source:[export name]
Generated:[date]
Demonstration template · Synthetic data and placeholder names.
What the Weeks Show
Authentication failed transfers went from 26 in the first week to 16 in the last. Completion went from 59.7% (243 of 407) to 65.3% (286 of 438). Business rule transfers held between 40 and 56 a week. System errors ran from 9 to 16.
The Flow, with Counts
Week by Week
Week
Calls
Self-service intents
Completion
Authentication failed
Business rule
System error
Hung up
Outside range
Week 1: Jan 05 to Jan 11
589
407
59.7% (243 of 407)
26
56
11
32
Completion 59.7 vs mean 63.9; Business rule 56 vs mean 47.2
Week 2: Jan 12 to Jan 18
629
400
64.0% (256 of 400)
40
40
9
22
Authentication failed 40 vs mean 25.0; Business rule 40 vs mean 47.2
Week 3: Jan 19 to Jan 25
626
426
66.4% (283 of 426)
18
46
15
24
Week 4: Jan 26 to Feb 01
638
438
65.3% (286 of 438)
16
47
16
31
Flagged values exceed 1.5 mean absolute deviations from the four-week mean. This is a review flag, not proof of a trend. Date-of-birth fallback went live January 19, at the start of Week 3.